Delivery FAQ's
How much does delivery cost?
We have partnered with a third party refrigerated courier company who safely deliver our delicious broth products. Orders are frozen and are delivered in most regions in NSW, Melbourne Metro, Brisbane Metro and the Northern Rivers ( Byron Bay)
|
Sydney Metro |
$25 - orders over $400 free delivery |
|
Newcastle, Wollongong, Central Coast, South Coast, Blue Mountains |
$30 - orders over $500 free delivery |
|
Melbourne Metro, Brisbane Metro, Northern Rivers ( Byron Bay) |
$35 - orders over $500 free delivery |
When will my delivery arrive
Your delivery day will depend on your delivery region. Please see below for the all important order deadline so that you can get your delicious broth ASAP.
| Delivery Day | Order deadline | Delivery region |
| Wednesday | 10am Monday prior | Sydney Metro, Newcastle, South Coast |
| Monday | 12pm Sunday prior |
Sydney Metro |
| Friday | 10 days prior | Melbourne, Brisbane ( Monthly deliveries) |
| Friday | 10 days prior | Northern Rivers (Monthly deliveries) |
| Friday | 12pm Tuesday prior | North and South Wollongong Central Coast, Blue Mountains, South Coast |
Interstate delivery dates for August - December 2022
Melbourne
| August | 26th Aug - Orders due by 12pm 12th Aug |
| September | 23rd Sep - Orders due by 12pm 9th Sept |
| October | 21st Oct - Orders due by 12pm 7th Oct |
| November | 18th Nov - Orders due by 12pm 4th Nov |
Northern Rivers & Queensland
| August | 26th Aug - Orders due by 12pm 12th Aug |
| September | 23rd Sep - Orders due by 12pm 9th Sept |
| October | 21st Oct - Orders due by 12pm 7th Oct |
| November | 18th Nov - Orders due by 12pm 4th Nov |
How will I know when my order is coming?
The third party courier company will keep you up to date on the day your delivery is due. You will either be contacted via email or SMS when your delivery is on board for delivery and then again when is had been delivered. As our broth products are either frozen or refrigerated we recommend you are close by on the day of delivery to pop your products in the freezer.
What time will my order arrive?
The eternal question. Our third company courier company will deliver your delicious broth products between 6am and 8pm. Unfortunately we are unable to tell you the exact time of your delivery.
My product has arrived fresh... what do I do?
Take a breath. Don't be alarmed if one of your products has arrived fresh rather than being frozen. It just means that it has just been made and you now have some options for its consumption. If it is a soup or sauce you can either consume it within 7 days, storing it in the refrigerator, or pop it in the freezer for up to a year. If it is a broth it will keep in the refrigerator until the best before date on its label, which is 12 weeks from bottling. Once opened it is good for 7 days, or it will keep in the freezer for a year.
Can I collect my order from the Love and Bones Kitchen in Kensington?
Absolutely! You will be notified by email the day your order is ready and can be picked up from 148-150 Anzac Pde Kensington between 8am and 4pm. If you could pick it up within a couple of days that would be excellent, if we attempt to contact you because an order hasn't been picked up, please note it will be restocked after a month.
Do you deliver to my postcode?
Great question! See below for the postcodes that our refrigerated courier services.
Sydney Metro: 2000, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2173, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2251, 2555, 2556, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2568, 2569, 2570, 2571, 2745, 2747, 2748, 2749, 2750, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770
Newcastle: 2285, 2264, 2265, 2267, 2278, 2280, 2281, 2282, 2283, 2284, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2318, 2322
Wollongong: 2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2525, 2526, 2527, 2528, 2529, 2530, 2533, 2572, 2573, 2574
Central Coast: 2080, 2081, 2082, 2083, 2086, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264
South Coast: 2533, 2534, 2535, 2540, 2541, 2575, 2576, 2577, 2579
Melbourne Metro: 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3089, 3090, 3091, 3093, 3094, 3095, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3160, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3337, 3338, 3427, 3428, 3796, 3800, 3802, 3803, 3804, 3805, 3806, 3807, 3808, 3977, 3978
Brisbane Metro: 4000, 4001, 4002, 4004, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4029, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4301, 4300, 4303, 4304, 4305, 4306, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509
Northern Rivers: 2478, 2480, 2481, 2483, 2484, 2486, 2487, 2488, 2489
I live outside the delivery areas, any chance you could still deliver to me?
If you have searched through the postcodes above and you cannot find yours, email admin@loveandbonesbroth.com to see if we are able to help you out. You could also check out our stockist page to see where our products are already available.